Help us improve Tax Planner Pro. The more detail you provide, the faster we can identify and fix your issue.
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Problem Report Submitted
Thank you — we've received your report and will follow up at the email address you provided, typically within 1–2 business days.
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Submit a Problem Report
Fields marked * are required. More detail = faster resolution.
Your Information
Please enter your name.
Please enter a valid email address.
Enter the client name as it appears in Tax Planner Pro. Leave blank if not client-specific.
Type of Problem
Please select a problem type.
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Calculation reports require step-by-step detail
Saying "it's wrong" is not enough for us to investigate. You must provide the specific numbers from the client file and walk us through — step by step — how you believe the calculation should work, so our team can reproduce and verify the discrepancy.
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Please attach the tax return you're trying to upload
To help us diagnose the issue, please attach the PDF below. Remove the client's SSN before uploading — you can redact it with any PDF editor or simply white it out before saving. This lets our team test with your exact file.
Problem Description
Minimum 50 characters. Be as specific as possible.
0 / 50 min
Please describe the problem in at least 50 characters.
Walk through your expected result step by step using the actual dollar amounts from the client file.
For calculation issues, please explain the expected result with specific numbers and steps (min 30 characters).